Data Protection & Your Rights
This Privacy Policy explains how e games collects, uses, stores, and protects the personal information of players based in the Philippines. By registering an account, you acknowledge that you have read and agreed to the practices described here.
What We Collect & Why
When you register and use the e games platform, we collect personal information that is necessary to operate your account, verify your identity, process transactions, and comply with applicable Philippine regulations. This includes your full name, date of birth, residential address, email address, mobile number, and government-issued identification details submitted during the verification process. We also collect transactional data such as deposit and withdrawal records, game activity logs, and session information, which help us maintain the integrity of the platform and detect any unusual or potentially fraudulent behaviour. Device and technical data — including your IP address, browser type, operating system, and cookies — are gathered automatically when you access the platform, and this information is used to improve platform performance, personalise your experience, and ensure that our services function correctly on your device. We may also collect communications you send to our support team, including chat transcripts and email correspondence, so that we can resolve your queries efficiently and maintain a record of interactions for quality assurance purposes. All data collected is used strictly for the purposes of operating the platform, fulfilling our legal obligations, andproviding you with a safe, fair, and enjoyable gaming experience on the platform.
e games does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification agencies, and customer support technology providers, but these parties are contractually bound to handle your information only for the specific purposes we have authorised and in accordance with applicable data protection standards. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we receive a valid legal request or when disclosure is necessary to prevent fraud, money laundering, or other criminal activity. If e games undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, and you will be notified of any such change that materially affects how your data is handled. We may also share anonymised and aggregated data — which cannot be used to identify you personally — with analytics partners to help us understand platform usage trends and improve our services for all Filipino players. Any third party that receives your data is required to maintain appropriate security measures and is prohibited from using your information for any purpose beyond what is strictly necessary for the service they provide to us.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, secure server infrastructure, access controls that limit who within our organisation can view your personal data, and regular security assessments to identify and address potential vulnerabilities. You are also responsible for keeping your account credentials confidential, and we strongly recommend that you use a strong, unique password and enable any additional security features available on your account. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations and within the timeframes required by applicable law. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance policies; once the retention period has expired, your data will be securely deleted or anonymised. If you wish to request the deletion of your personal data, you may contact our support team, though we may be required to retain certain information for legal or regulatory reasons even after such a request is made.
As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request the deletion of your data subject to our legal retention obligations. You may also object to certain types of processing, request that we restrict how we use your data in specific circumstances, and withdraw any consent you have previously given for optional data processing activities, without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, please contact our support team through the channels listed on our FAQ page, and we will respond to your request within a reasonable timeframe in accordance with applicable law. Regarding cookies, the e games platform uses essential cookies that are necessary for the platform to function correctly, as well as optional analytics cookies that help us understand how players interact with our services; you can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer, and any material updates will be communicated to registered players via the platform or by email. We encourage you to review this page periodically so that you remain informed about how we protect your personal information and what choices are available to you as a Filipino player on e games.
At a Glance
A quick summary of how e games handles your personal data and upholds your privacy rights as a Filipino player.
All data transmitted between your device and the e games platform is protected using industry-standard encryption. Our servers are secured with access controls and undergo regular security reviews to keep your personal and financial information safe at all times.
Filipino players have the right to access, correct, and request deletion of their personal data at any time. You can also withdraw consent for optional data processing and manage your cookie preferences through your browser settings without affecting your core account access.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Data is only shared with trusted service providers who are contractually bound to use it solely for the specific purposes we have authorised on your behalf.
Personal data is retained only for as long as required by Philippine law and our compliance obligations. Once the applicable retention period has passed, your data is securely deleted or anonymised, and you may request early deletion by contacting our support team directly.
In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authorities promptly and within the timeframes required by law. Transparency and accountability are central to how we manage data security incidents.
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to registered players via the platform or by email, and we encourage you to review this page regularly to stay informed of your privacy rights.
Questions About Your Data?
If you have any questions about this Privacy Policy or how your personal data is handled on e games, visit our FAQ page for detailed answers or create an account to start your gaming journey with full confidence in our data protection practices.